Service and Support
When you choose highly engineered products for your home comfort needs, you gain an expert heating and cooling partner for the life of your system. From getting new copies of your product guides and manuals to reviewing the warranty, the experts at Paul's have made it easy to find the information you need. Plus, we're always available to answer your questions.
That way, you can ensure your expert dealer has all of the information he or she needs, and can get directly to work getting your heating and cooling system into top-performing condition.
- Know where all of the units in your heating and cooling system are located.
- Check your air filter. A dirty air filter is a common cause of problems.
- Write down the model numbers of all your Carrier products.
- Be ready to explain clearly what symptoms or problems you've had.
- Know how long ago your problem began.
- Make sure the system is accessible by the dealer. If there is something blocking any of your products, please remove it.
- If your system's products are in an attic or crawl space, please make it easily accessible.
- Lock pets in a separate room so they don't get in the way or get hurt.
- Make sure there's an adult (18 or over) home to legally allow entry to your home.
- Be prepared to answer the phone. Many technicians will call to confirm the appointment on their way.
- If you rent your home, make sure you have your landlord's permission to have your system serviced.
- If your heat pump or air conditioner is frozen, shut it off before the technician arrives so it's thawed and ready for service.
- Make available a file containing information on all prior services performed on your system.
- Be prepared to make a payment to the dealer.